01
What makes Kharif rice premium?
Kharif rice is carefully sourced from fertile fields and naturally aged to enhance aroma, texture, and flavor. Each grain is selected to ensure authenticity and quality.
02
Are your teas 100% natural?
Yes. All our teas are handpicked from trusted gardens and blended without artificial additives or preservatives.
03
Do you offer international shipping?
Yes, we ship both within India and internationally. Delivery times may vary depending on location and customs clearance.
04
How long does delivery take?
Domestic orders are usually delivered within 3–7 business days, while international orders may take 7–15 business days.
05
What payment methods do you accept?
We accept secure online payments through major credit/debit cards, net banking, UPI, and trusted third-party gateways.
06
Can I cancel or change my order?
Orders can be canceled or modified only before they are shipped. Once dispatched, cancellations are not possible. Please contact us quickly if you need changes.
07
What is your return policy?
We accept returns of unopened and unused products within 7 days of delivery. Perishable or opened food items cannot be returned for safety reasons.
08
How do I request a return or exchange?
Simply reach out to us at customercare@iags.in with your order details. We’ll guide you through the return or exchange process.
09
How will I receive my refund?
Approved refunds are issued back to your original payment method within 7–10 business days after inspection of the returned product.
10
Do you offer bulk or wholesale orders?
Yes, we cater to bulk and wholesale requests. Please contact us directly to discuss pricing and supply options.
Still have questions? contact us.
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